VA is a scalable, API first application that allows a user (or artificial agent) to enact calling a customer via VoIP, which also then sends an SMS to the customer, resulting in the activation of a smart-phone or tablet into a rich, real-time media capture tool.
All data is encrypted and streamed to the Unity platform, which allows the recording of video, audio, high-resolution snapshots and user uploaded images.
The user’s mobile, tablet or laptop will detect streaming speed and adjust resolution settings automatically to ensure that the frame rate and quality is as high as possible.
Metadata is collected on video, images and geolocation services and can be cross referenced to the site address and incident date to generate workflows or flags accordingly within each system if required.
This tool allows organisations to reshape how they triage, process, and allocate work across their internal resources and external supply chains.
VA is whitelabeled to show your brand(s) to customers allowing your organisation to have complete ownership over their brand and identity.
Progressive Web Application (PWA) on latest devices meaning no app installation.
Developed for cross-platform usage on mobile, tablet or desktop devices.
Video is encoded on local Australian servers and stored directly within Australia conforming with Australian privacy laws, IRAP and Government legislative requirements.
Completely scalable architecture.
Data collected is encoded with geolocation metadata.
Images and streaming videos are time stamped to validate sessions.
Ability to leverage WebHooks to communicate to external systems.
SMS and email gateways can be configured to suit the enterprise.